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Release date:  

Bugfix

  • Fix for SLA calculation error that can occur if the agent uses a long time to register the case before clicking save
  • Servicedesk→Overview: Fixed problem where there would be no cases listed for some agents. Creating new cases would also add the agent as "Deleted" by default.

Feature

  • For More Service Basic customers: A notification e-mail is sent to the agent when they are added.
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