Upon login, we will enter the main menu.
The following view will appear after you logged in to the system.
In the main menu we find more buttons:
New case, Inbox, Monitoring, New change log: 
, drag columns to group cases by priority, customer, category..
See also: More Service Agent Portalhttps://moreservice.com/product/service-desk/ and https://moreservice.com/product/agent-portal/