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This document explains how Webhooks work in More Service and how to activate and configure them.
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1. Setup
1.1 Activation
To activate Webhooks:
- Go to Settings.
- Under Apps, select Configure.
- If Web Hooks is not yet activated, it will appear in the list under Apps.
- Click on Web Hooks to open the activation dialog.
- Select Activate to enable it.
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Before configuration, Web Hooks must be activated and visible under Active Apps.
2.2 How to Configure Web Hooks
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- Select the team whose events should trigger Webhook notifications.
- Only events assigned to this team will be sent.
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3. Data
Webhook data is transmitted from More Service as an HTTP POST request:
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(Insert example JSON here if you want me to format it.)
{
"CreatedAt": "2025-12-09T14:02:43.7651615+01:00",
"Update": [],
"Create": [
{
"Id": 320481,
"ReceivedAt": "2025-12-09T14:02:26.513",
"RegisteredAt": "2025-12-09T14:02:26.513",
"SolvedAt": null,
"StartedAt": "2025-12-12T14:02:26.497",
"Status": {
"Id": 1,
"Name": "Ikke startet",
"IsSolved": false,
"IsWaiting": false
},
"Priority": {
"Id": 3,
"Name": "Normal",
"Level": 3
},
"Affects": null,
"AssignedTo": {
"Id": 21917,
"PrincipalId": "",
"Name": "M3 Drift Embriq",
"Email": "",
"Phone": "",
"IsTeam": true
},
"ReportedBy": {
"Id": 21999,
"PrincipalId": "gungar",
"Name": "gunn Garvik test",
"Email": "gg@technet.no",
"Phone": "",
"IsTeam": false
},
"AssignedTeam": {
"Id": 383,
"Name": "M3 Drift Embriq",
"Email": ""
},
"Title": "Dette er en test hendelse fra Technet",
"Description": "Hei dette er en test fra Technet\n",
"WorkLogs": [],
"Attachments": [
{
"Id": null,
"IncidentId": 320481,
"ExternalRef": [],
"FileName": "bilde.png",
"ContentType": "image/png",
"Base64Content": "iVBORw0KGgoAAAANS....VORK5CYII=",
"ContentEncoding": "base64"
}
],
"ExternalRef": []
}
],
"WorkLogAdd": [],
"AttachmentAdd": []
}
Oppdatere hendelse
{
"CreatedAt": "2025-12-09T14:14:36.9275804+01:00",
"Update": [
{
"Id": 320481,
"ReceivedAt": "2025-12-09T14:02:26.513",
"RegisteredAt": "2025-12-09T14:02:26.513",
"SolvedAt": null,
"StartedAt": "2025-12-12T14:02:26.497",
"Status": {
"Id": 4,
"Name": "L\u00F8st",
"IsSolved": true,
"IsWaiting": false
},
"Priority": {
"Id": 3,
"Name": "Normal",
"Level": 3
},
"Affects": null,
"AssignedTo": {
"Id": 21917,
"PrincipalId": "",
"Name": "M3 Drift Embriq",
"Email": "",
"Phone": "",
"IsTeam": true
},
"ReportedBy": {
"Id": 21999,
"PrincipalId": "gungar",
"Name": "gunn Garvik test",
"Email": "gg@technet.no",
"Phone": "",
"IsTeam": false
},
"AssignedTeam": {
"Id": 383,
"Name": "M3 Drift Embriq",
"Email": ""
},
"Title": "Dette er en test hendelse fra Technet",
"Description": "Hei dette er en test fra Technet\n",
"WorkLogs": [],
"Attachments": [],
"ExternalRef": [
{
"Name": "embriq",
"Value": "INC0480416"
}
]
}
],
"Create": [],
"WorkLogAdd": [],
"AttachmentAdd": []
}
attachment and worklog
{
"CreatedAt": "2025-11-19T13:18:22.9724364+01:00",
"Update": [],
"Create": [],
"WorkLogAdd": [
{
"Id": 16969593,
"IncidentId": 319474,
"ExternalRef": [],
"Log": "Vedlegg med navn test.pdf lagt til",
"Solution": false,
"CreatedBy": {
"Id": 17122,
"PrincipalId": "prepet",
"Name": "Peter Magnus Prestes\u00E6ter",
"Email": "Peter.Magnus.Prestesater@tine.no",
"Phone": "45299016",
"IsTeam": false
},
"CreatedAt": "2025-11-19T13:18:22.893",
"LastUpdatedAt": "2025-11-19T13:18:22.897"
}
],
"AttachmentAdd": [
{
"Id": "8d6f84a3-c92d-4f98-9dac-255f51ccccbe",
"IncidentId": 319474,
"ExternalRef": [],
"FileName": "test.pdf",
"ContentType": "application/pdf",
"Base64Content": "JVBERi0x....JSVFT0Y=",
"ContentEncoding": "base64"
}
]
}
HTML innhold
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