Release date:
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Features
New settings page for More Service teams
Settings → Groups → Teams
The settings page for teams
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has been completely overhauled.
You now have the option to set notifications
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for "Selected agents only", "All agents" or "Team email".
Open cases are show to users by default
More Service Portal → Cases
In the More Service Portal, "My open cases" are now shown as default.
Create agent from user
Settings → User accounts & Roles → Users
It’s now possible to create a corresponding agent from a user in More Service.
