Default More Service Statuses: Not Started, Started, Resolved, Awaiting, Remains unsolved, Proposed solution.
Under «Admin» tab you can manage, change and create new statuses.
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Define status of the case and using this actively also gives great value to a customer who wishes to follow the progress of the case from user web.
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Status = Solved / Remains unsolved: When the case is completed, the status «Resolved» or «Remains unresolved».
When one of these statuses are selected, the email to user will automatically be ticked so that users receive a feedback that the case is resolved. If a user sends an email back to the case, the case will be opened again and an email icon will appear indicating that an answer has been received.
