Release date: 22 nov 2022 

Table of Contents

GUI Case view

• Opportunities to log in focus. In other words, the log can now switch places with the description field. The settings are personal and will be saved.

URL  from knowledge article

• In case view search "?" knowledge article shows automatickly all knowledge articles and can be sorted by known bugs and FAQs.
• In the case view search on the knowledge article, you can attach the URL for the knowledge article and use the FAQ template.
• If you choose the URL  the article will not be sent out. 
• Improved elastic seach from case image?
• 

Fixes

• The overview picture shows tasks automaticly, if a technician has been assigned a subtask .

• Comment from More Service Portal is now highlighted in case view

• Improved inbox GUI

• Added User feedback comment in Datadump

• Highlighted checkbox added for email, log, and system log

• Forms submitted from the user portal are shown as an image in the description field.

• Improved "Advanced search", and support usernames with 4-5 or more letters.

• More Service Portal 

  Cases

  that

  have

  not

  been

  registered

  can

  now

  be

  deleted

  by

  the

  user

• Draft can be deleted

• Draft: When an agent edits a draft, the agent name is logged

• Reset

  password

  for

  different

  usernames

  with

  the

  same

  email

  address

  
  

• Possibilities

  for

  calling

  up

  teams

  directly

  from

  the

  case

  require:

  
  that

  teams

  is

  entered

  on

  your

  windows

  pc

  under

  settings-Apps-Default

  apps-

  Set

  default

  by

  app→

  callto

  for

  Teams