Feature
New More Service Portal
More Service version 9.2 introduces our new More Service Portal (userweb).
It is built from scratch and contains a number of improvements.
One of the major improvements is enhanced user interface for mobile devices. It works great on both desktop (PC) and mobile devices, such as mobile phones and iPads).
More Service Portal is an effective communication platform between employees and departments.
It is a website for your organization, where employees can submit and follow up their cases.
Together, More Service Portal facilitates employees to communicate easily with the support system and solve problems themselves. The agents will, in turn, be able to publish information that can solve cases, and inform about events that many should be informed about.
The result is less pressure on the support system, and better user experiences for the employees.
In version 10, we are launching a brand new More Service Portal (user web) that has been built from scratch.
It contains major improvements, including for use on mobile devices.
Users can now easily switch between desktop (PC), mobile phone or iPad.
Read more about More Service Portal here: https://moreservice.com/product/user-portal/
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You will find the new portal here: https://[customerurl]/portal |
See YouTube video here
(Norwegian)
Widget Connector url http://youtube.com/watch?v=HRQu1qiA6dA
Homepagee
Quick access to post new cases, view your own cases and forms.
Desktop
iPad
Mobile
Infobox
You can make information sticky by entering info into the information box, but also information that is only relevant for a shorter period of time.
Case list
Desktop
Mobile
Menu designed for mobile
Desktop
Mobile
Forms
Create your own forms in the agent portal and publish them to the More Service Portal. Add them to the section "Forms" or replace the "New case" form.
Desktop
Mobile
Enhanced search
Desktop
Mobile
Customizable
You can customize the new portal with your own logo, text and colors.
Desktop
Mobile
URL
You find the new portal under your own url: https://[mycustomerurl]/portal
Movie
See YouTube video (Norwegian):
Widget Connector url http://youtube.com/watch?v=HRQu1qiA6dA
Agent Portal - User interface updates to several pages
Many user interface updates were done to pages in the Agent Portal to comply with the Material Design language.
Removed paper
- "Paper" has been removed. This means that the white background was removed on several pages. The user interface no longer appears to be trapped in a box looking like a sheet of paper.
Other
- Changed background color of tables.
- Fixed smaller padding alignment issues.
- Fixed layout for FAQ dialog.
- Fixed styling for FAQ and report issue