Releace date 27.3.2026

Functions

Portal: Added email log to new transfer case routing

Support has been added for case flow where cases using a selected category are given the status "resolved" from the Portal and automatically trigger the sending of an email to the user. The email includes both the case content and any attachments.

Set this up under Settings → Servicedesk- >case flow

Fixes

10.7.22 (16.4)
Fixed problem with feedback from portal when not logged in
Fixed security issue with connection String on portal    
Fixed searching in change log from status pane
Fixed subheading in portal so that it also supports html

10.7.21(15.4)
Fixed subheading in portal so that it also supports html

Fixed problem with from address using old departments from address even after changing department

10.7.20
Portal: Added email log to new transfer case routing
10.7.19
Removed customer's email address from list of addresses when doing 'reply to all'
10.7.18
Fixed problem with default department set to '1' on notifications page
Added support for case flow to user
10.7.17
Added support for using specified base url when copying faq url
10.7.16
Fixed problem with using the right default schema in new react portal