Releace date: 16.02.2026

Functions

Reminding the user regarding responses to cases

In emails sent to users, case managers can set up an automatic "reminder on the case" if the user does not respond within 3 days.

Template for "Reminder on case" is included under email templates

FIXes

10.7.11
FAQ changed save button
More Service Portal:Fix for page view FAQ link
More Service Portal:FAQ:Fix for direct link URL
More Service Portal: See all under OSS/FAQ
More SErvice:Fix URL form approval

10.7.7
More Service Portal fix for customers with their own named URL

10.7.5
Categories now display in the correct language under forms