Chat templates

Quick templates for chat are now pasted into the text field and can be edited before sending.

Fixes

10.6.15

Case :TemplateBlank can now be selected to reset, and the same template can be chosen again

10.6.12-14

Chat's are now pushed out to More Service faster

When a new chat arrives in More Service, it is highlighted more quickly

When an agent picks a case from the team, the case is no longer highlighted.

When a case is set to Resolved, all highlighted (unread) entries are marked as Read.

By hovering over the description field (top right in the case), the full description is displayed.

Compressed time management column in loglist

Fixed scrolling on the usercard pane on chat inbox

Improvements to log reader

10.6.12 25.8.2025

More gui improvements in chat inbox

Teams can now use the email sender address that is set as the default for the team

When receiving SMS, reopen case if it is solved or closed

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