• Email templates are sent in English

  • Bundled update of several cases now correct template
  • Added email to the knowledge officer from registration of proposals



  • Priority is automatically set from operation org attribute order: Category is set first from the template. If this is not set, it tries to retrieve it from the customer's Language

  • fix for Status Better English when logging into the case's history.

  • In advanced search changed "User" to Name/Username
  • Autoregistration of cases on the team now supports the category set on the customer group
  • Status is displayed in English in elastic search on cases in the agent portal
  • English class of resolved issues is shown on the end-user portal.
  • English language profile update on More Service portal.
  • English language update
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