Fixes
Email templates are sent in English
- Bundled update of several cases now correct template
- Added email to the knowledge officer from registration of proposals
10.2.21
Fixes
Priority is automatically set from operation org attribute order: Category is set first from the template. If this is not set, it tries to retrieve it from the customer's Language
fix for Status Better English when logging into the case's history.
- In advanced search changed "User" to Name/Username
- Autoregistration of cases on the team now supports the category set on the customer group
- Status is displayed in English in elastic search on cases in the agent portal
- English class of resolved issues is shown on the end-user portal.
- English language profile update on More Service portal.
- English language update
