Release date:
Table of Contents
Feature
New More Service Portal
[See YouTube move here]
New case dialog
[See YouTube move here]
New notification settings admin page
Customers can activate / deactivate notifications.
5 supported notifications for case now
All case types are supported, some has less options (Problem and Change)
New email template for notifications
Change and Problem logs priority change now
Improvement
Agent Portal → Free text search
Now supports search in case worklogs and e-mails.