Release date:
Jira version info: |
Table of Contents
Feature
Change status on case that is lockedMatiq needs new feature that allows agents to reopen / modify a case that has status set to locked. Only agents that have role admin assigned should have possibility to reopen / modify case that is locked Need to disable trigger, update case and re-enable trigger. |
Change status on case that is locked - Matiq
Only remove the delete button when the status is a system status |
Improvement
Change → Send to CAB was slow
- Improvements were made to make sure the e-mail "Send to CAB" no longer takes a long time to send.
New case from email need to contain the original e-mail
Show to field when expanding email log:
Show date when email was sent/recieved when using reply to:
Send schema / forms by email from the Agent Portal
New button for sending schema to others from the Agent Portal.
When send is clicked, a PDF is generated and an email dialog opened, PDF is attached to email dialog.
Asset - User dialog accordion
Replaced the accordion component in the user dialog
Bugfix
Inbox - Recent cases for your operating unit did not show
In Team settings, the receipt template selector did not work correctly.