Release date:  

Jira version info:

http://jira.tms.drift.local/projects/TMS/versions/11618

Table of Contents

Feature


Change status on case that is locked

http://jira.tms.drift.local/browse/TMS-719

Matiq needs new feature that allows agents to reopen / modify a case that has status set to locked.

Only agents that have role admin assigned should have possibility to reopen / modify case that is locked

Need to disable trigger, update case and re-enable trigger.


Change status on case that is locked - Matiq

Pull request #965: Fix/8.9/TMS-64004 Status Edit(http://bitbucket.tms.drift.local/projects/TMS/repos/tms/commits/064ef1f44fdc825212e2b8526ddbbff47f1651b3)
Only remove the delete button when the status is a system status
Make systemstatus type readonly


Improvement

Change → Send to CAB was slow

http://jira.tms.drift.local/browse/TMS-709

New case from email need to contain the original e-mail

http://jira.tms.drift.local/browse/TMS-698

Show to field when expanding email log:

Show date when email was sent/recieved when using reply to:





Send schema / forms by email from the Agent Portal

http://jira.tms.drift.local/browse/TMS-716


Asset - User dialog accordion

Bugfix


Inbox - Recent cases for your operating unit did not show

http://jira.tms.drift.local/browse/TMS-730



More Service internal fixes