Release date:
Settings → Groups → Teams
The settings page for teams has been completely overhauled.
You now have the option to set notifications for "Selected agents only", "All agents" or "Team email".
More Service Portal → Cases
In the More Service Portal, "My open cases" are now shown as default.
Settings → User accounts & Roles → Users
It’s now possible to create a corresponding agent from a user in More Service.
Settings → Service Desk → Categories
A field for English translations has been added for categories.
Service Desk → Overview
English translations were already available but did not show in Service Desk → Overview. This has now been fixed.
New statuses have been added that are hidden to the user before the new upcomming More Service Portal is implemented. They will be available for use if the form approval flow is activated.
Service Desk → Overview
Reordering the columns in the case overview is now possible. You can drag and drop between the different columns to arrange it as you like.