Release date:
Settings → Groups → Teams
The settings page for teams has been completely overhauled.
You now have the option to set notifications for "Selected agents only", "All agents" or "Team email".
More Service Portal → Cases
In the More Service Portal, "My open cases" are now shown as default.
Settings → User accounts & Roles → Users
It’s now possible to create a corresponding agent from a user in More Service.
A field for English translations has been added for categories.
New statuses have been added that are hidden to the user before the new upcomming More Service Portal is implemented. They will be available for use if the form approval flow is activated.