Summary of this release

The main highlights across these six versions are:

• Compliance dashboard – a new dashboard and audit page provide an overview of compliance status. Systems are no longer deleted, but are instead marked as not relevant (10.7.54, 10.7.56 and 10.7.57)
• Protection against overwriting a colleague’s work – if someone else has changed a case after you opened it, you will now receive a warning instead of their changes being overwritten without notice (10.7.57)
• Outlook add-in – categories are based on the agent’s department, and confirmations are sent from the agent’s own email address and mail server (10.7.59)
• Anonymous portal feedback – end users can provide feedback without signing in (10.7.55)
• System-generated emails in the case log – can be enabled per customer, making the complete email history visible in the case (10.7.55)
• Automated user provisioning (SCIM) – expanded with organisation mapping, addresses and company information (10.7.55)

Changes

• Outlook add-in: Confirmation emails are now sent from the agent’s own email address and mail server instead of from a shared sender. This ensures that replies return to the correct destination and that messages pass through the organisation’s own SPF and DKIM checks
• Outlook add-in: The category list is now filtered according to the agent’s department, ensuring that agents only see categories relevant to them
• The flashing chat icon is now cleared for everyone as soon as an agent accepts the chat, instead of continuing to flash for the other agents
• Service desk: Column widths are now saved correctly when changed
• Forms can now have a category and object specified in their settings, ensuring that cases created from a form are automatically assigned correctly
• Improved the design of system dialogs and notifications
• Protection against overwriting a colleague’s work. If someone else has changed a case after you opened it, saving is now stopped. A clear message instructs you to reopen the case and repeat your change, instead of overwriting changes made in the meantime. The message is available in Norwegian, English, Swedish, German and Polish
• Fixed an issue where the Ctrl+S keyboard shortcut could be triggered multiple times after several case windows had been opened
• Compliance: Corrected the behaviour of the relevant setting
• Compliance: Added an all systems view, new fields for processes personal data and joint controller, a role for the person responsible for the audit, and an agreement URL. The Compliance menu has been reorganised around the new dashboard
• Anonymous portal feedback. End users can now provide feedback without signing in. Anonymous feedback is blocked for deleted cases, and the automatically generated comment has been translated
• System-generated emails can now be logged in the case log. The feature is controlled by a customer setting and makes the complete email history visible in the case
• Automated user provisioning (SCIM) has been expanded with configurable mapping between organisations and customers, as well as support for addresses, company names and locations from the identity provider
• Compliance dashboard. A new dashboard and audit page provide an overview of compliance status, with clickable links taking users directly from the audit to the relevant system
• Compliance: The Delete system function now marks the system as not relevant instead of deleting it, preserving its history
• Compliance: The category, priority and status dialogs have been redesigned to provide a more consistent appearance
• Dropdown menus now use dynamic lookup values, ensuring that customised terminology is displayed consistently
• Internal build and packaging improvements provide more reliable releases