How to Create Your Signature as a Case Handler/Agent

You can easily add a personal signature that will automatically be included when you send emails to users directly from a case. The signature will be specific to the case handler responding to the case.

Step-by-Step: Add Your Signature

1. Open Your Profile:

   • Click on your initials at the top right of the menu bar.
   •  
     • Select “My Profile” from the dropdown menu.

2. Locate the Signature Field:

   • On your user profile page, scroll down to find the “Signature” option at the bottom left.

3. Enter Your Signature:

   • Click the signature field to open it.
   • Type in your desired signature, for example:

     csharp
     
     Best regards, [Your Name]

4. Save Your Changes:

   • Remember to save your changes before closing the window.

Tips for a Professional Signature

A standard signature can include:

• Name: Your full name.
• Title: Your job title or role.
• Contact Information: Phone number or other relevant contact details, if needed.

Example:

csharp

Best regards, [John Smith] Customer Service Agent Phone: +44 123 456 789

Setting up a signature ensures your emails look professional and consistent.