Auto-fix case by email:
Now it's possible to create a case directly in More Service by submitting an email to <customer code> autoreg@tmsportal.no.
A case is created directly if the "Agent" and "User" fields exist, and refer to a agent and user who exists. Otherwise it will end up in the inbox. Fields specified in the email will then be added to the case during manual registration from the inbox.
Fields supported for pre-completion to inbox are:
- Subject: Subject matter (if this field does not exist, theemails subject will be used)
- Username: Used as a reference to user
- Email: Used as a reference touser when username does not exist or spreads errors
- Category: Name of category
- Item: Name of a system
- Question: Description of subject mattercan be written across multiple lines, but must come last
It is also possible to assign:
- Priority: Priority name
- Agent: Username of responsible agent
- Team: Name of the responsible team
Example:
