The left menu in the Overview
Make the left menu visible, and you have a complete overview of what matters most to you.
Information containers in the left menu
Last opened The case you have recently viewed. You can open the cases from the left menu.
Monitoring
Shows any items (server, pc, service, etc.) having an active alarm in the monitoring system right now. By clicking the item, you will see the error message from the monitoring system and can create a case directly, go to the item in the CMDB or delete the alarm.
Change Log
Information container shows the last change logs for items. When you click on a log, you will see information about item type, item, details, and agent..
From the left menu you have easy access to create new change log.
Service announcements
Shows active service announcements with date of when the work is to be performed. You can open the service announcement from here.
Agent Status
Shows the agents' cases by case type, and you can also open the cases from here.
Inbox
Displays the cases in the inbox. You can click on an inquiry and resume it for registration.
Item Status
Here you find the items in the CMDB that have connected cases in Servicedesk, the number per case type, as well as the case number and subject. You can open the cases from here.
Customer / user groups status
Here you will find an overview of all user groups and how many cases they have per case type.
Scheduled tasks
List of all open cases, project- and maintenance tasks per agent, and you can see which ones having status "Not Started", "Started" and "Waiting".
You can also open the task from here.
Overview
Content Tools
