Releace date 2026.05.21
New functions
Fixes
10.7.28
Portal: In forms view the back icon is changed to point to 'new case'
Customer page: Not showing deleted categories in category selection
10.7.27
Added functionality for setting system logs to read when opening a case if the case is assigned to the agent or a team where he is member
Fixed so that the agent change is logged as user generated log when having provided a reason for change
Change sms from text
When registering new case from inbox, and using reason for changing agent - this is now not allowed until the case is saved.
10.7.25
When receiving SMS, set case to started if it has a waiting status
Fixed link to english description for Jira in App Fixed link to english description for Jira in App
