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• If you answer   Yes   all users in the selected user groups will receive an email with the message, and the service announcement will be shown in user web - If you answer   no   all users in the selected user groups will only see the message on More Service Portal .
  
  When the case closes, you will be prompted to delete the service message:
   
   

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  Operation Log

   
  Operation log can be sent from the "Extra"-tab, using the email template "Operation log". Info to agents.
   
  From the «Extra»-tab you can also use "Operations log"
  Operation log has options for a pre-filled email template. The template can be found under «Admin» -«Email» - «Log».
  The notification can be used if you wish to inform all other agents in your organization about a particular issue.
  
   
  
  

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  From System Map (CMDB)

  Right-click on item and select "Create service message":
  

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  From the Settings tab

  Here is the list of all operating messages and you can create a new operating message regardless of case type or item.  You can also re-use a previous service announcement. By changing date, it will be visible again.
  

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  Right menu

  In the left menu, you can add the service message area and get quick access to active messages. You can also open the message from here.