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Release date:  

Table of Contents

Table of Contents
excludeTable of Contents



Feature


Enable / disable inbox icon

It's now possible to enable or disable showing the inbox icon when it is empty.

Go to: Settings → Servicedesk → Setup 



New column in Excel 'export with agents' that shows if agent should receive email or not

Added extra column when exporting team with agents to Excel.

Image Added

Excerpt
hiddentrue

[TMS-1113] New column in excel 'export with agents' that shows if agent should recieve email or not - TMS JIRA (drift.local)



Bugfix


Forms editor - User selector missing

The component for selecting More Service users did not work in the More Service Portal forms.

Excerpt
hiddentrue

[TMS-826] Forms editor - User selector missing - TMS JIRA (drift.local)



Maintenance overview filter

The filter for the overview of maintenance tasks don't work.

When selecting one technician agent or all agents, it will would always only show the current technicians return the agent that was logged in's maintenance tasks. A fix for the date filter was also implemented.

Excerpt
hiddentrue

[TMS-1100] Maintenance overview filter - TMS JIRA (drift.local)


Excerpt
hiddentrue

[TMS-1107] Agent filter not working in the Maintenance Plan report - TMS JIRA (drift.local)


Fix to legacy API integration

Fixes an issue that could arise if there was not no CIs / Objects where specified when posting a case.

Excerpt
hiddentrue

[TMS-1106] 66402 Error when updating cases from IPCenter to TMS - TMS JIRA (drift.local)



Filtering maintenance tasks did not work

Filtering maintenance tasks by agent  did not work properly.

Excerpt
hiddentrue

[TMS-1107] Agent filter not working in the Maintenance Plan report - TMS JIRA (drift.local)

Excerpt
hiddentrue

Matiq 2. line not working

TMS: 9.1.2 - TMS JIRA (drift.local)


New column in Excel 'export with agents' that shows if agent should receive email or not

Added extra column when exporting team with agents to Excel.

Image Removed

Excerpt
hiddentrue

[TMS-1113] New column in excel 'export with agents' that shows if agent should recieve email or not - TMS JIRA (drift.local)

In email window we need to

In the email window we now check for changes in all fields before closing

Added check for changes for all fields in email window.

Excerpt
hiddentrue

[TMS-1114] In email window we need to check for changes in all fields before closing - TMS JIRA (drift.local)

Lagt til sjekk av alle felter i email-vinduet.



Service Desk - Affects

When saving an existing case, some customers got an error message if the field "Affects", was modified.

Excerpt
hiddentrue

[TMS-1134] Issues showing affects in existing cases - TMS JIRA (drift.local)



Service Desk → Inbox is now responsive

This means that the servicedesk inbox now works better on mobile/pads.


Service Desk reports

Now sorting by the number of hits when grouping in the reports overview page and in the helpdesk statistics report  


Service Desk case logviewerlog viewer

Sometimes the content of the log did not show


Fix for SLA handling when saving a case

An error could arise when saving a case if there was an issue with the SLA configuration


Service Desk → Reports  - A bug cause issues showing the reports

Servicedesk → Reports  - A bug cause issues showing the reports



Service Desk → HTML Editor 

Fixed a bug in the new HTML editor causing it to not show up in the forms