...
New Approval statuses for the form module
Settings → Service Desk → Status
New statuses have been added that are hidden to the user before the new upcoming More Service Portal is implemented. They will be available for use if the form approval flow is activated.
...
Service Desk → Overview → Search
A pin icon has been created added to leave the search dialog open when clicking the search results.
...
The Inbox and Alarm buttons are hidden if there are no alarms or incoming cases
Service Desk → Overview
Export to Excel is moved
Service Desk → Overview
"Export to Excel" is moved from the action button to the button with the three dots.
Auto invoice
Settings → Case template
A checkbox is now available named "Auto invoice". This ensures that the case logs will be invoiced for cases using this template.
Data dump (Excel dump)
Servicedesk → Service desk → Reports
- Column adjustments for the SLA columns
- Added "Department" as a new column. This contains the contents of the Active Directory property "Department".
...
- Fix for missing order forms on the More Service Portal.
- "Create as standard change" from the case types Incident, Service, or Access Requests- would fail in some cases.
- Agents that had a default team set, but did not belong to that team are now added.
- Settings → Service desk → SLA: Added scrollbar for clients with low resolution.