Releace date 2631.03.2025

Functions

Personal Dashboard

A personal dashboard is accessible via the "M" icon in the left menu bar.

The agent can customize the dashboard by selecting modules, viewing their own and the department's cases, and adjusting menu colors.

Available options include:

• "My Cases" –                        Overview of the agent's cases.
• "My Scheduled Cases" –     Displays upcoming tasks.
• "Recent Unread                   Emails and Messages (Top 100)" – Overview of new messages for the agent, department or my team.
• "Recently Updated Cases   (Top 100)" – Displays recently updated cases.
• "Free text field for today's tasks.
• "My Cases Trend"                visualization – Graphical representation of case history.
• "My Case Status"                 visualization – Overview of cases based on status.

•  "Assigned task"                   Tasks belonging to cases where you are assigned as an agent.

Agent Profile menu management

Settings

Fixes

10.5.28

Fixed servicedesk overview image multiselect for Agent name and avatar image

Found under: settings->Service desk→setup

Image Added

10.526 Releace date 26.03.2025

Is it possible to modify the highlighted case settings when transferring a case between agents, such as adding or removing highlights

Settings-->Servicedesk–Setup

Image Added

10.5.25 Releace date24.03.2025

Added options to remove avatar from the overview image in the service desk. This can be requested by support@moreservice.no

10.5.23 Releace date 03.03.2025

Changed menu and logo color for More Service headline

10.5.21

Dashboard fixes

10.5.20

Settings  driftst.org changed to Settings per department

10.5.19
Fixed error message when creating object

10.5.18

10.5.17

Releace date 1.02.2025

Personal Dashboard for agent

Change has lost formatting

10.5.16

Fixed Under Task sequence that changes