Releace date 1.02.2025
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Functions
Personal Dashboard
A personal dashboard is accessible via the "M" icon 
in the left menu bar. Agent
The agent can customize their experience by selecting modules, viewing their own and the department's cases, and adjusting menu colors. Options
Available options include:
• "My Cases" – Overview of the agent's cases.
• "My Scheduled Cases" – Displays upcoming tasks.
• "Recent Unread Emails and Messages (Top 100)" – Overview of new messages for the agent or department.
• "Recently Updated Cases (Top 100)" – Displays recently updated cases.
• Free text field for today's tasks.
• "My Cases Trend" visualization – Graphical representation of case history.
• "My Case Status" visualization – Overview of cases based on status.
Fixes